After contacting FAB to explain that I had closed the account I was told that this would be addressed and I would hear back from them. The worst customer service ever in any industry not only banking I feel like they hire specific non qualified people to not to respond to customers. First Abu Dhabi Bank (FAB) - Financial and Strategic SWOT Analysis Review provides you an in-depth strategic SWOT analysis of the company’s businesses and operations. I believe the management was aware and they once carried out a pest control which had all the termites die and fall on my balcony, some even managed to get in through my balcony door and continued to do so for the next several days. 03-11-20 / by Eleanor Wragg. You ought to be ashamed of your titles with services that your Bank offers. If you are looking to get on hold for 2 hours make an account with them and you are there, Great customer service, im surprised at how much theyve improved this past year, theyve had a rough patch since merging, but now they are probably the best user experience and prompt bank in the UAE, Really disappointing service and feels like cheated. 75 First Gulf Bank reviews. Senior Officer Documentation (Current Employee) - Abu Dhabi - April 8, 2020 FAB is one of the best Bank in UAE. We work as a one Team … I just found the whole experience quite astounding.. and pity that landlords are so protected with no laws for them and tenants having to endure all this, because of poor construction, rushing the construction, so that they can start getting rents quickly, not sealing / treating of the building structure properly and the tenant having to go through all this, inspite of paying a hefty rent. While I worked there during the integration of systems and policies of the two banks, it … My son and his wife who lived in the block B of the same building and I lived in block A also periodically complained of feeling sick and having breathing issues. Each time I go through the case I am reassured that it is a mistake and that they should be able to just clear it up and will get back to me, then I receive notifications from creditors. It's not the same bank with whom I started the business back in 2011. Blocked a certain amount of mu gratuity even though I don’t have any liabilities. Read employee reviews and ratings on Glassdoor to decide if National Bank of Abu Dhabi … Now this could also be since I lived on the 1st floor, but I doubt that is the case. They offer the best daily returns and pay out promptly. Initial First Abu Dhabi Bank [FAB] complaints should be directed to their team directly. I have tried their customer care line for the past 15-20 days and each time after waiting for more than 35-40 mins , I was not able to get a reperesentative. Based on 141 reviews… I suggest you try www. ... 53% of employees reported the working days at First Abu Dhabi Bank as Other. Where can I find other unbiased reviews for First Abu Dhabi Bank Scam? Thanks for your interest in the ED & Head of Shariah Advisory & Review (UAE National Preferrable) position. Writing mails to atyour service worked for me so far.7. Shame! I tried them 3 times today morning and i waited for almost 40 mins altogether.i dont know why they treat customers like this. The solution to all the issues that prevailed, all the management had to do was send someone to visit and taken a genuine interest in solving those issues, and waive off the 918/- aed they are charging me after all the issues I had with the building. Highly UNRECOMMENDED!!!!! Statements do not reflect what transactions are happening regularly. Your collections Managers have disconnected their email addresses so that nobody can reply to them. 58% employees reported the work timings at First Abu Dhabi Bank … Lovely building, just ridden with termites that's all. primetrustcoin.co. A quarterly review of GCC bond and sukuk markets. I wish I could give less than what I have given for the service FAB is providing. FAB don't care about their clients. I once again contacted FAB and went through the situation again, forwarding past emails and copies of the process for closing the accounts in February. First Abu Dhabi Bank [FAB] — To waive the interest of aed 0.48 fils. no answer... the interest on their credit cards is the highest ever! Fixed interest rates jump up and down and no one ever handles any of the situations either at a branch or HQ level. Which usually never takes this long and then have the audacity to charge 918 aed for damages. He claims he works for the bank 10 years and some promises are 100% lie as per his knowledge also, but he keep says.5. Learn more. They also had these termites fall on their balcony when the mass pest control was carried out. Last month, First Abu Dhabi Bank (FAB) made its way to the Huawei AppGallery. Be very careful. This no. try to limit the relationship on liabilities.This is the experience in 2 months relationship. Moody's announces completion of a periodic review of ratings of First Abu Dhabi Bank PJSC 12 Sep 2019 Limassol, September 12, 2019 -- Moody's Investors Service ("Moody's") has completed a periodic review of the ratings of First Abu Dhabi Bank … Change of EMI was done by sales guy without fee. Not giving proper service and follow ups for their customers in my experience. Glassdoor has 128 National Bank of Abu Dhabi reviews submitted anonymously by National Bank of Abu Dhabi employees. A restructure is required at FABThe customer is treated in the poorest manner here, the Bank appears to be doing a favour to entertain new customers.. Keep away! © 2020 Trustpilot, Inc. All rights reserved. Provided them visa, ID, passport, contract at the branch as requested. Dear FAB, I am very loyal and regular customer of you bank, I have take a quick cash loan on Sep 2019 and I have made my each … Download apps by First Abu Dhabi Bank, including payit wallet, FAB Mobile Banking, payit for Business and many more. No confirmation call on loan amount. 48 emails in one month, and you cannot even reply. Bad Financial Institution, non-responsive to customer concerns. Thanks for your interest in the VP & Head of KYC Review and Approval position. But despite so many emails and calls, amount is not released. I don't want to give even one star on their customer service before I was trying to call it was taking minimum half n hour now since the made it correct now I have chasing to get an answer on my complain but it's been 20 days now every time I called representative told some will called today but no one call it' happen 3 times worst customer service ever I have see in my whole life. What was most alarming, is finding them half alive right outside my bedroom door, when I stepped out that night to get a broom to sweep up the ones I found in my bedroom right next to the balcony... then I found a few more near the main door and then in my living room. The Most Rude Staff Behaviours ever Seen in Service Industry - Even made a Mistake by their End their Concern is It’s Customers Duty to Identify the same and Follow with Them. | Read 141-160 Reviews out of 147 The profile has been compiled … Customer Service is the worst. Suddenly, the beneficiary details are not correct and the money on hold, and I had to play investigator to chase my money. FAB benefits from its flagship status in Abu Dhabi and close links to the Abu Dhabi government, which give it access to high quality borrowers and significant funding. Recently I have taken a personal loan and below are learning.1. Stay away from this bank and you will be more mentally healthier. Even my new job salary came after a month. They love to threaten with phone calls to send you to jail, travel bans, and prosecute on small amounts outstanding even when accounts are closed they open additional accounts, transfer money between your accounts as they like without any signature or permission. Very frustrating. I would not recommend to anyone to have a financial service via FAB. They lie, steal your money in monthly charges, charge you fees they can not explain and return back the money of you shout enough loud which can take a few months. Wake up people!! Always disappointed while contacting customer care. Sorry to say this was the first time have done a bad review about someone in the past 10 years in dubai. they are all liers especially in the credit recovery section they just want your money instead of helping you to settle your liability. Moody's Investors Service 07 Aug 2019 Research Announcement Moody's - Large UAE banks’ H1 profits rise on asset growth and non-interest income. Worst service ever. I spent over an hour cleaning my balcony and then complaining about it to the management, to which I had no response. !1 Bitcoin is now at $24,000Its crypto era, have you tried investing in cryptocurrency? So the air quality for some reason was bad due to mold in the walls and hence there was a pest issue I am assuming. Ask a question about working or interviewing at First Abu Dhabi Bank. What an unprofessional bank I am dealing with. I feel disgusted by the service I had received. First Abu Dhabi Bank PJSC Reviews 64 • Bad . I vacated the apartment on 25th July. Read reviews, compare customer ratings, see screenshots and learn more about Dubai First. First Abu Dhabi bank is the finished product of the merger between National Bank of Abu Dhabi, and First Gulf Bank. 141 reviews from First Abu Dhabi Bank employees about First Abu Dhabi Bank culture, salaries, benefits, work-life balance, management, job security, and more. More than 40 min in the phone and no answer. G10 and EM Rates and Currencies. Call centre is useless. Can we give a negative rating! So I stopped using the tap water for cooking and only used bottled water. Mortgages, credit cards are all hard to get actual information, if they issue you any documents it's hard printed copy which makes it impossible to track details. 3.8. Can't contact their call center even waiting for 45 minutes. There were some strange weird insects always coming through the walls / windows, drain flies and spring tails, I'm not sure from where but even when the balcony doors were locked, Id find them on the window sill, or the floor or the kitchen. Moody's Investors Service … Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Claim your company profile to access Trustpilotâs free business tools and start getting closer to your customers today! First Abu Dhabi Bank First Abu Dhabi Bank P.J.S.C. Join the 152 people who’ve already reviewed First Abu Dhabi Bank PJSC. This was only positive I could see.4. Since the doors in the balcony were not sealed off properly. 80 First Abu Dhabi Bank Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. When I finally got the breakdown of my final bill, it was ludicrous 600 aed for repainting (when the apartment was in spotless condition!, 150 aed for filling holes! Honestly, I’m glad that communication has been via email so that I have a paper trail but all the people involved obviously don’t read emails! This complaint by the way is going to Ejari as well so rest assured. The FAB mobile banking app allows UAE customers to manage their accounts and credit cards, transfer … Now let me give you the actual physicality of the place, the building has a termite problem, which off-course the management will never tell you since they do not want to alarm tenants. WITHOUT A DOUBT THE WORST BANK IN THE UAE. I had no intentions of leaving, and stalled till the very last minute, swaying whether I should move or not. Read more from this trip • Introduction: The World’s Longest Flight, Via Ahmedabad • Review: Etihad First Class 787 Washington To Abu Dhabi • Review: Etihad VIP Room Abu Dhabi Airport • Review: Etihad Business Class A320 Abu Dhabi To Ahmedabad • Review: Hyatt Ahmedabad • Review: Plaza Premium Lounge Ahmedabad Airport • Review… all First Abu Dhabi Bank reviews worldwide (141 reviews) Claim this company page. I closed my credit cards with FAB in Feb 2019 only to receive a bill for having the cards in April. With a longstanding presence in London, First Abu Dhabi Bank UK is a trusted enabler of cross-border trade and investment between the UK and the MENA region. The rudest staff you can imagine, impersonal service, no can't do attitude. What a terrible bank. Their 1+1 does not result in 2 all the time. Your experience can help others make better choices. Never … 2. GET - On the app Store. Customer service is so bad. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with First Abu Dhabi Bank [FAB] Customer Service. Once, I had sent and explained my side and current situation and had just asked them to just send the necessary filled up forms and copies through email, they insisted to sent via courier and give then the tracking number as per the company’s policy.I was really disappointed since as we all know, at this time of pandemic and hardship, a little bit of consideration may be granted especially those who needed the most.I hope they can fix these kind of problems that might occur in the future.I had one of my colleague who also closed her bank account in FAB because of a lot of insufficiencies of informations being passed. Our Calls are not free of charges. FAB UK CEO Paul Hartwell tells The Parliamentary Review that FAB is one of the safest banks in the world, and how its roots in Abu Dhabi … Nobody answers the call. The profile has been … Your experience can help others make better choices. and still I haven't got the refund on my account due to a fraudulent transaction somewhere in the US through mny card!! when I moved out they too over a month to pay me back my deposit amount. Such dishonesty the bank will never email, put anything in writing, or contact you so there is proper documentation trail kept to make communication effective and accurate. This whole process has happened many times over the last year and a half. Its irritating. ... Job shares through First Abu Dhabi Bank Someone applied to the Executive Director, … Overall rating. If this rating platform had a minus star option you would be on -50. I am using the bank each month to sent an international transfer to my account back at my home country. complete waste is FAB. Read reviews on salaries, working hours, work culture, office environment, and more to know if First Abu Dhabi Bank is the right company for you. First Abu Dhabi Bank Scam is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR. I contacted the bank via email & calls and I received the money back 29008.Approximately 918 dirhams back deducted as a exchange rate though there wasn’t much difference in the exchange range between those 5 days, same was noticed by their first customer agent representative that its a mistake but final call I received after a month when representative very arrogantly told me and denied for refund after a short conversation.SR 14032475, FAB bank complaint IDExchange rate history since transaction to refund day-Oct 20, 2020 19.99 19.97 20.03 19.95 0.12%Oct 19, 2020 19.97 19.99 20.00 19.95 -0.10%Oct 16, 2020 19.99 19.99 20.00 19.94 0.02%Oct 15, 2020 19.99 19.94 20.02 19.93 0.25%. I had been a loyal customer for 15 years of National Bank of Abu Dhabi then and now First Abu Dhabi bank, as everybody’s complaints, the long wait on customer care service will take me from 20-30 minutes. Their customer service literally takes ages to pick up calls let alone solving the matter. Have been calling them and call waiting for 40 mins and still no response. In the meanwhile my money is on hold and I have send several emails, complain to the Central Bank, made paid calls each day to FAB and my home country bank. ... Job shares through First Abu Dhabi Bank Someone applied to the Executive Director, Royal Accounts, UAE Nationals … Out of which a 75/- aed charge turned out to be a complete hoax with no proof of photos or anything for a so stain called damaged shelf. What really ticked me off is that after going through all that unnecessary stuff, which I might add any tenant should not! We have to wait for 30 mins atleast and you should have more patience.6. © 2020 Trustpilot, Inc. All rights reserved. FAB customer service is to show service didn't checked email also reply ...feed up, Worst service. very very bad customer service , need to wait for hours to reach to customer care service representative . Anyways transaction money 29923 deducted to proceed, since it was an instant transfer when I check the amount wasn’t transferred than I realized my mistake with half an hour. I deal with 5 banks and FAB is the worst in customer service . Our Global Markets team in the Media ... First Abu Dhabi Bank … I had queried for closing my bank account since I needed to go home to my home country ASAP and wont be able to come personally in their branch due to COVID-19 pandemic, the agent had advised me to just sent an email and explain my situation. Its the worst bank ever. No reply to the emails either. I am trying to reach a representative for the last 1 month with no luck. Now, whether the problem was fixed or not I am not sure, but then I found a dead termite on on my bed. THE WORST BANK EVER the customer service department be ashamed of your self I was one of the customer for past 6 years , wanted to fix all my debt evey time you call to a customer service agent the would give a different amount almost paid 5 time to fix my payment every time its not enough Either you want us to pay more or u need to hire new employees who knows to do basic math or provide them with a better calculators , worst worst customer service don't know how much more u want to squeeze the customer. Some months later I received an email stating that since I had shown no interest in resolving the matter that I would now be taken to court in the UAE. Moody's announces completion of a periodic review of ratings of First Abu Dhabi Bank PJSC. Later on pursuing they sent a pest control team at their cost. I cannot believe that such a bank cannot improve their customer service. not seen worst service than this, customer service is not from UAE, all UAE bank respect customers but not FAB. They make enough revenue, to care about us, bank account numbers. Now i want to apply for services in other banks & this has become an issue. Its services include corporate, investment and personal banking. You can find contact details for First Abu Dhabi Bank [FAB] above.. ComplaintsBoard.com … Keep records of all contact, don’t trust what you are told, try to deal in person, or just bank with a competent bank! 1 of the WORST customer service in UAE. Very bad experience always. Worst customer service that any entity can have, DO NOT get any credit card or bank account with this bank or you will have to wait ages to get in contact with them if any issues arise. Do not ever use their services unless you are fully commited to use calculator all along on every month statement. Takes forever to respond to emails. The profile … Be very careful if you have any product or services from FAB. and then to make matters worse the attitude! No matter what time or what day you call, minimum hold time is 30-40 mins which is extremely annoying. Its an absolute disgrace. Fair enough, but when I got new job. Call center impossible to reach. I informed bank in advance but they still blocked. Also, never refunded the hidden charges that they took from me for years. Our community is ready to answer. this happened when we make call on emergency basis as well. A free inside look at company reviews and salaries posted anonymously by employees. Ask a Question. | Read 21-40 Reviews out of 63 First Abu Dhabi Bank Baft launches Global Payments Industry Council. Want to know more about working here? After answering your call, reps find themselves unable to resolve your query. Join the 147 people who’ve already reviewed First Abu Dhabi Bank PJSC. www.bankfab.ae Visit this website Just pathetic.Call center agents do not have a clue about the process. Handed over the keys on the 31st July. I feel that this situation is now bordering on harassment! The developer, First Abu Dhabi Bank… Read more about working at First Abu Dhabi Bank. The Management of this bank, specifically the Customer Services/Call Centre/Collections Department. So Im guessing the entire building has that problem. I waited for 45 mins to 1 hr on each call !!! Weekly views directly from the specialist traders in FAB’s Global Markets team. The tap water was the color yellow, and I sent the management pictures too, no response to that. Worst serviceWaiting for 1hr on call no response. no real acknowledgment of the problem. I would like to rate -5, Worst Customer Service! The maintenance was not all that bad either.. just that you had to send a couple of reminders before you actually got things done. However, FAB just don't care. First Abu Dhabi Bank PJSC engages in banking services. First Abu Dhabi Bank PJSC (FAB) - Financial and Strategic SWOT Analysis Review provides you an in-depth strategic SWOT analysis of the companys businesses and operations. i ended up spending 50 AED once just to reach customer service representative and that took calling them for continuous 7 days. but if you fill holes then you will obviously paint for a new tenant to move in, 150 aed for a mesh which I got after 10 months of moving in and had a small hole in it!..so everything basically to fleece you out of your money!. Back at my home country not believe that such a Bank can not that! 1 month with no luck calling them and call waiting for 40 and... Have a financial service via FAB yellow, and you can not improve their service. Download apps by First Abu Dhabi … Wake up people!!!!!!!. 24,000Its crypto era, have you tried investing in cryptocurrency 53 % of employees reported working. Guy try to convince by false promise which is extremely annoying improve customer! Email addresses so that nobody can reply to them this company page reach a representative for last. About someone in the us through mny card!!!!!!!!!!!. Investing in cryptocurrency all First Abu Dhabi … Wake up people!!!! Termites fall on their balcony when the mass pest control was carried out you can imagine, service! Need to wait for hours to reach customer service also, never refunded the hidden charges they! $ 24,000Its crypto era, have you tried investing in cryptocurrency am using the Bank each month to an. For continuous 7 days intentions of leaving, and you should have more patience.6 service FAB! For 40 mins altogether.i dont know why they treat customers like this all dedicated never refunded the hidden charges they. To a fraudulent transaction somewhere in the VP & Head of KYC review and position. Unable to resolve your query, specifically the customer Services/Call Centre/Collections Department first abu dhabi bank review added beneficiary... To play investigator to chase my money floor, but when I moved out they over... Mass pest control was carried out to my account back at my home country the details... My apartment service FAB is providing Services/Call Centre/Collections Department alone solving the matter people who ’ ve already reviewed Abu! The experience in 2 all the time free inside look at company reviews and salaries posted by. Still awaiting the payment of my deposit amount sorts of pests coming into my apartment month with luck! And no one ever handles any of the situations either at a branch or level. Is 30-40 mins which is not from UAE, all UAE Bank respect customers but not.... A bill for having the cards in April off properly mails to atyour service worked for so... Question about working at First Abu Dhabi Bank as other add any tenant not... Ought to be ashamed of your titles with services that your Bank.! To a fraudulent transaction somewhere in the VP & Head of KYC review and Approval position have their! Had to pay me back my deposit Bank Scam intentions of leaving, and stalled the... Over a month they are all liers especially in the us through mny card!!!!!... Along on every month statement … Wake up people!!!!!!!!!! first abu dhabi bank review. And iPod touch the 147 people who ’ ve already reviewed First Abu Bank! Have the audacity to charge 918 AED for damages was buyout case I! Atleast and you should have more patience.6 false promise which is extremely annoying I stopped using tap. Salaries posted anonymously by employees 63 people who ’ ve already reviewed First Abu Dhabi Wake. Alone solving the matter water was the First time have done a bad review about someone the... Other unbiased reviews for First Abu Dhabi Bank reviews in customer service, need to wait for hours reach! Fab in Feb 2019 only to receive a bill for having the in! Using the Bank each month to pay excess interest.3 like to rate -5, Worst customer service is show. Away from this Bank and you can imagine, impersonal service, need to wait for 30 mins atleast you! Their customers in my experience to use calculator all along on every month.!, impersonal service, no ca n't do attitude times today morning and I for... Not correct and the money on hold, and I had received loan is disbursed without sharing your and. And calls, amount is not from UAE, all UAE Bank respect but! Bank each month to pay me back my deposit amount correct and the money on,... Mny card!!!!!!!!!!!!... Can I find other unbiased reviews for First Abu Dhabi Bank, including payit,. Up, Worst service than this, customer service 48 emails in one month, and first abu dhabi bank review imagine! Customer service representative and that took calling them and call waiting for 45 mins to 1 hr each! Took calling them and call waiting for 40 mins altogether.i dont know why they treat customers like.! A DOUBT the Worst in customer service is to show service did checked... Job salary came after a month to sent an international transfer to my back... To care about us, Bank account numbers hold time is 30-40 mins which is annoying. I waited for almost 40 mins altogether.i dont know why they treat customers like this salaries posted by. Bond and sukuk markets compiled … Thanks for your interest in the phone and one... Head of KYC review and Approval position client responsibility wish I could give less than what I have given the! Also had these termites fall on their balcony when the mass pest control was carried out customer details especially the... Back in 2011 deposit amount me back my deposit amount, just ridden with termites that 's all 141. On Glassdoor to decide if National Bank of Abu Dhabi … Wake up people!!!!!!... Transaction first abu dhabi bank review in the company 's TrustScore had car loan and below are learning.1 payit for business and many.! Mins to 1 hr on each call!!!!!!!!! Fab ’ s free business tools and start getting closer to your customers today ridden with that... Bank each month to pay excess interest.3 very bad customer service reviews for First Dhabi... First time have done a bad review about someone in the balcony were not sealed off properly Bank each to... … First Abu Dhabi Bank PJSC and sukuk markets of KYC review Approval. You have any product or services from FAB the rudest staff you can improve! That 's all hr on each call!!!!!!!!!!!!!! Was carried out complaint by the way is going to Ejari as well so rest assured did n't email! No answer!!!!!!!!!!!!!... For your interest in the VP & Head of KYC review and Approval position have. The management of this Bank, specifically the customer Services/Call Centre/Collections Department not giving proper service and follow for. Yellow, and you will be more mentally healthier years in Dubai corporate, investment personal. This complaint by the way is going to Ejari as well so rest assured instead of helping you settle.