The Accidental Damage Deposit Waiver is a non-refundable payment by you to SS in lieu of the Accidental Damage Deposit. Should damage occur the costs of repair are the responsibility of the Hirer and are not covered by the accidental damage waiver. We were told we couldn't get in before 7.00pm on the first day to enable enhanced cleaning. Further, neither the Owner nor SS will be liable to you for the withdrawal/removal of any facilities/amenities from/in the Property resulting from a Force Majeure Event. Once SS has issued a written Confirmation of Booking, the Hirer is responsible for the total Guest Price as well as any extras as shown on the Confirmation of Booking. The Owner/SS take every care to ensure the accuracy of the Property descriptions. Bookings will be reserved upon receipt by SS of the required deposit payment in cleared funds of one third of the total Guest Price. Directions, parking and accessibility for West Suffolk House (PDF, 275KB). It may not be possible to re-locate you in high season. Try our fun quiz and see how many of the answers you know. Suffolk Secrets. East Suffolk Council. Available from Suffolk Secrets, Wherry Cottage is in Southwold Suffolk is one of England's largest counties, tucked away in East Anglia. The lower price must be viewable by anyone prior to booking and bookable by anyone, i.e. If anything is not correct, you should tell SS immediately. Each of the paragraphs in these terms and conditions operates separately. The day SS receives your notice to cancel is the date on which SS will cancel your Booking with the Owner. Travel Agency. Please note that if you cancel your Booking you will remain liable for full payment, subject to your rights pursuant to clause 16. SS will process your data in accordance with its Privacy Policy which can be found here and its Cookie Policy which can be found here. At all times your data will be held securely and protected in line with SS’s obligations under UK data protection legislation. We recommend that all guests consider taking out a travel insurance policy, which may provide cover in the event of a cancellation. Public transport on suffolkonboard.com The Hirer will not as a result have any further claims against SS or the Owner. The Property and all equipment and utensils must be left clean and tidy at the end of the hire period. CHAT NOW; More Contact Options Bookings of all holiday accommodation whether made by telephone, e-mail, in person, in writing or over the internet are accepted by Suffolk Secrets (SS) acting as agent on behalf of the Owner on the following terms. Registered address at Bank House, Market Place, Reepham, Norwich, NR10 4JJ. Read more reviews. Suffolk, VIRGINIA, U.S.A. – Distance. Further, even if SS are not able to re-let all or part of the period booked, SS may (depending on your reason for cancellation), at its sole discretion, refund you all money you have paid for your Booking less the booking fee (if applicable) and a handling charge of £90. The Owner reserves the right to cancel a Booking where full payment has not been received within 14 days after the due date as advised by SS. Force Majeure Event: means (i) any event or circumstance not within a party’s reasonable control including, without limitation, acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic (if so categorized by a national or international health organisation), terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any law or any legally enforceable action taken by a government or public authority, which affects (directly or indirectly) the ability of the relevant party to perform a contractual obligation, collapse of buildings, fire, explosion or accident, or any labour or trade dispute, strikes, industrial action or lockouts and (ii) any binding legislation or law passed by the UK government or a UK public authority as a consequence of any of the events listed in (i). Companies > Suffolk Secrets > Questions > Introducing some fabulous new Southwold apartments... Related videos. A picturesque and varied region, much of it rural, it is the perfect place for a family holiday, and it can be a surprisingly low cost destination, thanks to a huge selection of rental cottages and … You can take 4 dogs too. Consumer Affairs is dedicated to resolving complaints, enforcing Suffolk County Code, and obtaining restitution for Suffolk consumers. Any such information is provided at your sole request and discretion, and SS bears no responsibility for its accuracy or contents. Suffolk Secrets website view. Planning applications. The Accidental Damage Deposit Waiver is not available for any stay at a Property which exceeds 14 nights in any single booking. Further, where properties specify a minimum age limit for guests, in no circumstances may any persons under the specified age limit, as stated in the brochure/website, stay at that Property. We will assess your claim within 48 hours of receipt of all required information. Secured payments All payments are secured by our payment partners. Please leave a telephone number or location where you can be contacted. Some of our properties are well over 100 years old and were built long before the days of damp proof courses and cavity walls so some may show signs of damp, particularly in long spells of wet weather. The Owner/SS reserve the right to refuse admittance or to require proof of someone’s age if either believe that this restriction has been breached. Some of our properties, particularly in remote areas, may have a private water supply from a spring or well water, which is regularly tested. The Owner/SS reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the Property concerned. https://www.instagram.com/suffolk_secrets/, https://www.linkedin.com/company/suffolk-secrets/, A link to our privacy policy can be found here. It is within an AONB (Area of Outstanding Natural Beauty) and is also an SSSI (Site of Special Scientific Interest) due to its wealth of rare coastal and saltmarsh plant and birdlife, consequently it is a haven for bird watchers. Consumer Complaints Consumer Complaints may review customer issues regarding home improvements, furniture purchases and misleading advertisements. Uncover why Suffolk Secrets is the best company for you. Reviews. Where such costs exceed the Accidental Damage Deposit you agree to pay such excess to the Owner promptly and in any event within 14 days of being notified. Complaints that are handled by other agencies are referred to the proper party. Bookings that include pets are taken on the condition that all flea and worming treatments are up to date and SS and/or the Owner reserve the right to ask for written evidence of such treatment. We booked Caithness House in Southwold through Suffolk Secrets, part of Original Cottages just for a two night stay. Traffic & Travel. Thank you for your understanding and help with this. Suffolk’s hairy wild men A wodewose (derived from the Old English wudu – wood or forest) is a ‘wild man’; a hairy forest-dwelling embodiment of nature, closely linked in its symbolism to the green … West Suffolk Council Corporate Complaints Policy including Persistent and unreasonable behaviour policy This version published: December 2020 Next review date: December 2022 www.westsuffolk.gov.uk Email: customer.services@westsuffolk.gov.uk Phone: 01284 763233 West Suffolk House, Western Way, Bury St Edmunds, Suffolk IP33 3YU Arrival and departure day (also known as Changeover Day) is shown on each of the holiday property description pages. The tiny hamlet of Shingle Street, spread out along the shingle ridge of Hollesley Bay, lies in an isolated position on the unspoilt Suffolk coast. Compare pay for popular roles and read about the team’s work-life balance. They often have steep and narrow stairs and may, because of low or sloping ceilings, have limited clothes hanging facilities. To give our cleaners enough time to complete the additional cleaning and sanitising that is currently needed to keep our guests safe, check-in and check-out times at our properties have been temporarily revised: These times supercede any previously indicated. If SS are able to re-let all or part of the period booked, SS will, at its sole discretion, consider a refund, less any shortfall in cost of the re-let booking, less the booking fee (if applicable) and less a handling charge of £90. The Accidental Damage Deposit is due with the balance of the Guest Price and it will be cashed on receipt and held by SS to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party. This information supersedes previous issues. Consumer Complaints. Many were also built before the introduction of damp proof courses and cavity insulation. Planning policy and local plans. Please note that short breaks are not normally available during Bank Holidays which includes both Christmas and New Year, although last minute short breaks are sometimes possible. Suffolk County Council, West Suffolk House, Western Way, Bury St Edmunds, Suffolk, IP33 3YU. Suffolk Secrets Discount Codes & Deals currently has coupon_count active coupons. However, in cottages where an open fire or woodburner is available for use, fuel may need to be purchased separately. Today’s top coupons: Get 25% Off Sitewide At Suffolk Secrets Discount Codes & Deals. All SS charges and VAT inclusive rentals are subject to change if the rate changes. These Booking Conditions supersede any previous issues. If the Booking is made less than twelve weeks before the holiday commencement date, the full Guest Price will be required to be paid at the time the Booking is made. Welcome Pack Some Homeowners provide a welcome pack or tray for visitors. Thatched roofs and beams can attract spiders, and cobwebs reappear very quickly after being removed. No refunds will be given if admittance has been refused for this reason. The newest deals & coupons will be delivered to you regularly. The volunteer museum hopes the DVD - which includes an interview with Prof. Allen - will be used in local schools to educate children on Suffolk's secret history. Electric vehicles are becoming increasingly common and we want to ensure they can be catered for wherever possible. In the unlikely event that you have any issues with your accommodation, please get in touch with us as soon as possible during your stay so that we can do our best to put it right. Join our mailing list to keep up to date with our special offers, new properties, events and news. All our Suffolk cottages are available from 4.00 pm on the start day and please depart no later than 10.00am on the last day. If your claim is successful, we will notify you in writing by post or e-mail and refund the difference or adjust your outstanding balance. The Hirer undertakes not to contact the Owner for any reason other than to deal with queries in relation to the Property which SS has not been unable to deal with or, alternatively, if requested to do so by SS. Where VAT applies to the Property rental, it is included in the quoted price at the prevailing rate. The Owner/SS has the right to enter the Property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The largest city in the state of Virginia, Suffolk is about half the size of Rhode Island. It is important to remember before booking your Suffolk cottage holiday that part of the charm is the characteristically low ceilings, doorways and beams. Join our mailing list to keep up to date on all our special offers, latest properties, news and events. Where any such damage caused exceeds this amount, you agree to pay to SS, acting on behalf of the Owner, upon written demand, any reasonable costs incurred by or on behalf of SS or the Owner to make good any such loss or damage above the predetermined amount. In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is situated. Price Range $$ Opens at 9:00 AM. Consumer Affairs is dedicated to resolving complaints, enforcing Suffolk County Code, and obtaining restitution for Suffolk consumers. Harbour Cottage - 4 Bedroom Holiday Cottage in sleeps 6 people with wifi, parking, a garden perfect for last minute breaks SS reserves the right to adjust prices quoted in the brochure, on its website or on details to properties, due to errors or omissions or changes in the VAT rate. 0:14. Search. Your party names and contact details will only be shared with the Owner in order to allow the Owner to manage your holiday and give you the best possible experience. Reviews from Suffolk Secrets employees about Suffolk Secrets culture, salaries, benefits, work-life balance, management, job security, and more. Spectacular scenery, a long sunny coastline and historic market towns combined with friendly locals and gorgeous food mean that Suffolk is a county that you'll love discovering. Crime. Book on Tripadvisor in Tuddenham St. Martin - 3 bedrooms and 2 bathrooms . When you pay your balance and receive your final instructions, you may be asked to pick the keys up from one of our offices or you will be given the Homeowner or keyholder's name and telephone number to ring a few days before your cottage holiday to discuss the handover of keys. The contract is between you (the Hirer), and the Homeowner, so if any problems arise during your stay, you should contact the person whose details are given on the paperwork who should put the matter right as soon as possible. Only one claim may be submitted per Booking. Additional Bookings with the same customer reference where the Property hire period starts in the same calendar year (1st January to 31st December) will not attract a booking fee. By making any Booking with us, you confirm that you accept these terms and conditions and agree to comply with and be bound by them. Please show consideration for guests visiting after you have gone home and bear in mind that some popular beaches do not permit dogs during the summer months. Other than in relation to any liability which it is not possible to exclude at law, the Owner’s and SS’s liability for any claims arising out of or in relation to the Contract of Hire is limited to the amounts paid by the Hirer pursuant to the Contract of Hire. Alternatively, you may download our complaints procedure and complaints form at the bottom of this page. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party shall be payable on demand to SS who may also, at their discretion, refuse further bookings. Suffolk Secrets Discount Codes 2020 go to suffolk-secrets.co.uk Total 19 active suffolk-secrets.co.uk Promotion Codes & Deals are listed and the latest one is updated on November 16, 2020; 0 coupons and 19 deals which offer up to 30% Off and extra discount, make sure to use one of them when you're shopping for suffolk-secrets.co.uk; Dealscove promise you'll get the best price on products you … The Owner/SS, acting reasonably, reserves the right to amend arrival (‘check in’) and departure (‘check out’) times so as to ensure the Property is ready for occupation, for example in response to a Force Majeure Event. Visiting West Suffolk House. The Booking is subject to these terms and conditions, which are governed by English law and the exclusive jurisdiction of the English courts. Please do not make any other travel arrangements until SS have issued you with a written Confirmation of Booking. Suffolk has some of the most breath-taking beaches in the country. Established in 1995 and now the largest of all the Suffolk local holiday cottage providers, with hundreds of Visit England quality-assessed properties situated throughout the Suffolk coast and countryside, Suffolk Secrets is an excellent one-stop-shop if you are looking for a place in this undeniably beautiful and diverse county. How well do you know Suffolk’s secrets? If the Hirer wishes to make a complaint about anything connected with the hire of the Property, they should contact SS as soon as reasonably possible prior to departure. Contact us to find out how Suffolk Secrets can maximise your bookings and income. suffolk secretsofsuffolk@gmail.com Information Suffolk holds many secrets. If a Property is not left clean and tidy, any additional cleaning costs will be charged to the Hirer. The balance of the Guest Price will be due for payment twelve weeks before the holiday commencement date. It may be enclosed by hedging or open style fencing. Bookings that include pets are taken on the understanding that all fleas and worming treatments are up to date. When I speak of […] These booking terms and conditions include a number of defined terms as follows: Booking: a legally binding reservation for use of the Property, with a specified start and end date. The Accidental Damage Deposit Waiver covers the costs of making good any loss or damage to the Property and/or its contents caused through act or omission during the period of the Booking by you or other members of your party up to the value of the Accidental Damage Deposit for the booked Property. PUBLISHED: 18:00 20 June 2020 Stacia Briggs and Siofra Connor Further, SS cannot accept any liability for any problems or faults with or in any Property. It will be clearly stated in the property description if pets are welcome. In October, the Suffolk police broke up a party with 200 to 300 people in Farmingville, following multiple complaints to 911. 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