While it is possible to receive phone-based customer support, calls must be initiated through Lyft's app. Tagged in: Lyft. If you get into an accident or have some other emergency situation during a Lyft ride, stay calm and call 911 if necessary. The next best way to talk to their customer support team, according to other Lyft customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Having the Lyft phone number is something that will come in handy for both drivers and passengers alike. You should receive a call from Lyft’s critical response team within a couple seconds to a couple minutes of initiating the call. Text-based communications have the advantage of providing you with a record of your communication, which can be useful if you have to escalate your case. If your city has a government agency with oversight over rideshare services, file a complaint with that agency. While it may be possible to request a call if you have a major safety issue, Lyft support is via email only. Can I contact Lyft without using the app? To ensure that a support member is always available to assist you, Lyft has a full staff of customer service representatives scheduled 24/7. But hereâs the catch â Lyft doesnât have a phone number for you to contact. Lyft Contact Number The best way to get in touch with Lyft is to go via the Lyft help center, but if it's really critical you can reach Lyft by their critical response line on number 855-865-9553 and press 2 for direct Lyft contact. Here are answers to common questions people have. However, Lyft allows the user to send a request regarding an issue or problem during the trip. However, some people have noted that Lyft's responses to concerns seem to come from human beings who don't simply offer scripted responses. I have a different phone*new number. But we can help speed that up for you if you indicate what kind of problem you are having above. Contact Lyft In-App. We've created these shortcuts and apps to try to help customers like you (and ourselves!) The Lyft Customer Service Number that is made available online is 855-865-9553, but as the Lyft customer support states, you canât call the Lyft customer service, but there are ways to get Lyft to call you. To get to this support option, first navigate to the “Earnings” tab in the Lyft app. To help keep things timely, Lyft asks users to please avoid submitting multiple requests. Other issues, such as customer service, complaints about drivers that aren't urgent or that affect public safety, credit card disputes or general questions must be handled via Lyft's app-based customer service. Take advantage of a $1 one-week trial membership and chat with an expert now. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. If you have a dispute or questions about charges, credit, discounts, or fees, simply go to Lyft’s Fees and Charges page within their Help Center and someone will get back to you. Your phone number (i.e., the number where you can most easily be reached) Your driverâs name; Date of ride; Time of ride; A description of the lost item (*be as detailed as possible) *Note: you will be asked to give Lyft permission to disclose your contact info to your Lyft driver, which may be necessary to retrieve your item. Lyft is your friend with a car, whenever you need one. (Although keep in mind that Lyft doesn’t guarantee your items will be found or delivered to you immediately. Download the app, and get a ride from a friendly driver within minutes. The procedure for contacting Spanish language support is much the same as for English. But even though you can’t dial a direct Lyft phone number, remember that it is still possible to connect with a real person and get the Lyft help that you need. Yes, you can. Visit this page, and then follow the same steps as above. Lyft's Best Toll-Free/800 Customer Phone Number. We’ll also show you how you can contact Lyft support through their online portal or the app for matters that are less urgent. Rideshare with Lyft. And you can click here if you want to compare all the contact information we've gathered for Lyft. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. Lyft Phone Number (24/7 Live Phone Support) â Critical Response Team For emergencies, call 911 first! We may recieve compensation from the companies whose products we write about, test, or review. Rideshare with Lyft. She reported the incident to Lyft, yet was still charged for the ride. Take control of your ride costs, save time with a single solution, and streamline your transportation program. While most of the time you’ll have a reliable ride with no problems at all, there are occasions when you may feel compelled to contact customer service and have your question or issue addressed. If it's not critical you can get plenty of help by e-mail, help center or common Lyft questions. Finally, tap “Call Me.” A Lyft rep will return your call within two minutes. Lyft offers phone-based customer support to riders under very limited circumstances, primarily around urgent safety issues. If you forgot an item in the vehicle, the simplest way to recover a lost item is to directly contact your driver. Lyft is your friend with a car, whenever you need one. That said, the company’s support team is available 24 hours a day, seven days a week to assist you. 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